Privacy Policy

Your Right to Privacy

Capital Bank is committed to earning the trust that you, our customers, have in us to protect your confidential financial information. In order for Capital Bank to provide you with high quality products and services, you have entrusted us with your personal information. We understand this is your information, and we accept the responsibility to protect and keep it confidential. We commit to you that we will not violate this trust. Capital Bank believes we are keepers of your information, and we must take measures to ensure that your information is used properly. Maintaining your trust by protecting your right to privacy is very important to us. We want you to understand your rights regarding our collection and use of your information. 

Privacy Notice

Our Privacy Notice explains the type of information we may collect from our customers, the situations in which we may share information about them, and what they can do to limit the sharing of information.

Capital Bank Privacy Notice

Online Privacy Policy 

Effective July 2016

Capital Bank (“we” and “us”) values your trust and respects your expectation of privacy. As such, we are committed to maintaining the confidentiality of your personal financial information. 

This Online Privacy Policy only relates to the information we collect online. See our general privacy notice for more information. How we handle information about you when you visit our website will depend on what you do when visiting the site.

Collection, Use and Retention of Your Information

We may collect, use and retain personally identifiable information about users of our website to comply with law, as permitted by law, to respond to your requests, and to administer accounts and provide related services.

More specifically, we collect the following nonpublic personal information about you from the following sources:

Information provided by users when they make an inquiry or request a return correspondence from us; 

Information received as provided by users on an application or other forms, such as name, address, e-mail, telephone number; and 

Information provided by users or otherwise received (IP Address, Browser, and Device ID) during your visit to our website. 

We may disclose all the information we collect, as described below. 

Disclosure of Information

We do not disclose the personally identifiable information that is collected about our present or former customers, or users of our website, as identified above, to affiliates or unaffiliated third parties except as permitted by law. 

We may also share personally identifiable information as otherwise permitted by law. For example, we may share personally identifiable information with an unaffiliated third party we hire or contract with to provide support or services for one or several of our products or services. We do not disclose any personally identifiable information about you to companies that perform marketing services, other than to facilitate marketing services on our behalf.


We may place "cookies" on a computer or other device type to track a visitor's use of our site. A cookie is a piece of data that is stored on your hard drive. It takes up very little room on your system and helps us to customize our site and make its navigation easier for you. You can set your web browser to inform you when cookies are placed on your computer or to prevent them from being placed. However, if you choose to prevent cookies from being placed, some of our web banking functions may not work properly on your computer or mobile device. 

We use web analytics tools to collect anonymous information about pages visited, links that are clicked, and other information about the use of our website. We use this information in aggregate to better understand site activity, and to improve our products and services.


You may decide to send us information that personally identifies you, for example, in an e-mail message. We will use that information to respond to the inquiry and provide accurate information in response to questions. Information sent to us in e-mail is not necessarily secure against interception and could be read by others outside of Capital Bank. If you are sending us information that is very sensitive or includes personal or confidential information (such as your bank account number, a ATM or Debit card number, social security number or Personal Identification Number), unless you are accessing us through our online banking service, you should send this information to us via mail to the address listed for changes on your account statements, records or other account materials.

Links to Other Websites

Our website may feature links to third-party sites that offer goods, services, or information. Some of these sites may appear as "windows within windows" at our site. When you click on one of these links, you will leave our site and will no longer be subject to Capital Bank's Privacy Policy and privacy practices. We are not responsible for the information collection practices of the other sites that you visit, and we urge you to review their privacy policies before you provide them with any personally identifiable information. Third-party sites may collect and use information about you in a way that is different from that of Capital Bank.

Social Media

When you engage with Capital Bank on our official social media pages, you make certain information from your social media profile, postings, interactions, etc. available to Capital Bank and other participants in these platforms. You can control what data you share, and with whom, through the privacy settings on these social media sites. Any information you share or interaction you may have while participating is subject to the privacy policies and terms of use of those sites.

Third Parties

Third parties may offer services from time to time at our website. If you provide these third parties with information, their use of that information will be subject to their privacy policies, if any, and will not be subject to Capital Bank's policy. If you accept third-party goods or services advertised at our site, a third party may be able to determine that you have a relationship with us (for example, if the offer was made only through our site).

We may use third parties to provide services on our behalf, such as website analytics, hosting of microsites, or social media moderation services. These third parties are contractually obligated to comply with Capital Banks’s privacy and security standards and are limited in their use of any information collected on our behalf.

Maintenance of Accurate Information

Keeping your account information accurate and up to date is very important. If your account information is incomplete, inaccurate or not current, call or write to us at the telephone numbers or appropriate address for changes listed on your account statements, records, online or other account materials. 

Protecting Children’s Privacy Online

We feel strongly about protecting the privacy of children. As such, we do not knowingly collect personally identifiable information from children under the age of 13 through our site. 

The Children’s Online Privacy Protection Act (“COPPA”) protects children under the age 13 from the online collection of personal information. For more information about COPPA, visit the Federal Trade Commission website at http//

Changes to This Information

We may amend (add to or change) this information from time to time by posting a notice of the change at this site. Your continued use of our site or any online service following notification will constitute your agreement to any changes.